Frezzo

Your financial security is our top priority. When you order from Frezzo, your transaction is protected by industry-leading security measures:

• Encrypted Checkouts: We use 256-bit SSL (Secure Socket Layer) encryption to ensure all data passed between your browser and our servers remains private and integral.
• No Stored Card Data: We do not store your credit or debit card numbers on our servers. All payments are processed through RBI-compliant, secure third-party payment gateways (like Razorpay, Stripe, etc.).
• Fraud Prevention: We employ real-time monitoring to detect and prevent suspicious or fraudulent transactions.

To keep your Frezzo account secure, we strongly recommend using a unique password that you do not use on other websites. We safeguard your account by:

• Hashing and salting passwords so that they cannot be read, even by our own database administrators.
• Implementing automatic session timeouts for inactive accounts.
• Providing OTP (One-Time Password) verification for critical account changes and high-value orders to ensure it’s really you.

As an FSSAI-approved establishment, we maintain strict hygiene and safety protocols. Every Frezzo delivery box is sealed with a tamper-proof safety sticker before it leaves our kitchen. If the seal on your box appears broken or tampered with upon arrival, please do not accept the delivery and contact our support team immediately.

Security is an ongoing process. If you are a security researcher or a customer who has discovered a potential vulnerability on our website or mobile platform, we want to hear from you immediately. Please report the issue directly to our technical team at frezzo6065@gmail.com. We ask that you do not publicly disclose the issue until we have had a chance to address it.