Frezzo

To serve you the perfect dessert experience, we need a few essential “ingredients” from you. When you place an order, create an account, or subscribe to our sweet-treat newsletter, we collect:

• Identity & Contact Info: Your name, email address, phone number, and delivery address.
• Taste Preferences: Your favorite flavors, order history, and dietary requirements.
• Transaction Details: Payment confirmations (note: we use secure, encrypted third-party gateways and do not store your full credit card numbers).
• Digital Garnishes: Device information, IP address, and browsing behavior on our site to improve your experience.

We don’t collect data just to let it sit on the shelf. We blend it to create a seamless journey for you:

• To process, fulfill, and deliver your dessert boxes right to your doorstep.
• To send updates about your order status (because waiting for dessert is hard enough).
• To notify you about new seasonal menus, fresh bakes, and exclusive Frezzo offers (you can opt-out anytime).
• To improve our website’s performance and ensure our digital storefront is as welcoming as a physical bakery.

Just as we strictly follow Food Safety and Standards Authority of India (FSSAI) guidelines to ensure our desserts are perfectly hygienic and safe to consume, we employ industry-standard encryption and secure servers to ensure your personal data is protected against unauthorized access, alteration, or disclosure.

While we pride ourselves on our actual baked cookies, our website uses digital “cookies” too. These are tiny text files saved on your browser. They don’t have chocolate chips, but they do help us remember your shopping cart items, understand your preferences, and load our pages faster for your next visit. You can manage or disable these cookies through your browser settings at any time.

We are highly protective of our family recipes, and we are equally protective of your data. We do not sell, rent, or trade your personal information.

We only “share the box” with trusted partners necessary to fulfill your order. This includes our designated delivery personnel to bring your sweets to your door, and secure payment processors to handle your transactions safely.

You are always in control of what you order, and the same goes for your data. You have the right to:

• Review and update the personal information stored in your Frezzo account.
• Opt-out of marketing communications by clicking “unsubscribe” at the bottom of our emails.
• Request the deletion of your account and associated data (subject to legal and accounting retention requirements).